Self-exclusion and BetStop.

Self-exclusion is a formal request to be locked out of wagering for a period you choose. There are two levels: operator-level exclusion, which covers GoldenBet888 only and is switched on from inside your account; and BetStop, the National Self-Exclusion Register, which covers every Australian-licensed online and phone wagering operator at once.

Operator-level self-exclusion

Activated from inside the account, under ‘Account features’. Choose a period — 3 days, 7 days, 1 month, 3 months, 6 months, 1 year or 5 years — and it takes effect the moment you confirm.

• Period — minimum 7 days, maximum 5 years (industry standard).
• Immediate effect — activation is instant; there is no email processing step.
• Cooling-off on revocation — you can change your mind within 24 hours of activating; after that the exclusion is irrevocable until the period ends.
• Balance — returned to the original payment source.
• Pending bets — settled if the event has already run; voided with the stake returned if it hasn't.
• Marketing — stopped automatically, across every channel.
• Reactivation — the account does not reopen by itself when the period ends. You have to actively opt back in and complete identity re-verification.

BetStop — National Self-Exclusion Register

BetStop operates under Part 7B of the Interactive Gambling Act 2001 (Cth) and the Interactive Gambling (National Self-Exclusion Register) Register Rules 2022. Register at betstop.gov.au — one registration covers every Australian-licensed online and phone wagering operator, including us, for the period you choose.

Legal and regulatory framework

• Part 7B of the Interactive Gambling Act 2001 (Cth)
• Interactive Gambling (National Self-Exclusion Register) Register Rules 2022
• National Self-Exclusion Register (Cost Recovery Levy) Act 2019 (Cth)
• Racing and Wagering Act 2024 (NT) and NTRWC licence conditions
• Northern Territory Code of Practice for Responsible Service of Online Gambling 2019
• NCPF measure 10 (National Self-Exclusion Register)

Support

Gambling Help Online · 1800 858 858 · gamblinghelponline.org.au (24/7).

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Operated by Fortuna Felicitas Pty Ltd (ABN 30 674 922 788 734). Sports Bookmaker Licence NT-RWC-SB-2021-0843 granted by the Racing and Wagering Commission of the Northern Territory. Registered office: 15 Montclair Avenue, Glen Waverley VIC 3150. Contact: support@goldenbet888.co.