Contact.
Email works best — it goes straight to the team that handles your question, and you keep a record. If you need urgent help with gambling harm, don't wait for us: Gambling Help Online answers 1800 858 858 around the clock.
Who to write to
- Support: support@goldenbet888.co
- Complaints: complaints@goldenbet888.co
- Privacy: privacy@goldenbet888.co
- Accessibility: accessibility@goldenbet888.co
- Integrity: integrity@goldenbet888.co
When we're at the desk
Monday to Friday, 9:00 am to 5:30 pm Melbourne time (AEST/AEDT), plus Saturday mornings from 9:00 am to midday when there's a metropolitan race meeting on. We're closed on Victorian public holidays. Outside those hours, Gambling Help Online is available 24/7 for anything urgent on the harm side.
Post
Fortuna Felicitas Pty Ltd, 15 Montclair Avenue, Glen Waverley VIC 3150.
Our regulator
Wagering activity is regulated by the Racing and Wagering Commission of the Northern Territory (NTRWC). Our sports bookmaker licence number is NT-RWC-SB-2021-0843.
Operated by Fortuna Felicitas Pty Ltd (ABN 30 674 922 788 734). Sports Bookmaker Licence NT-RWC-SB-2021-0843 granted by the Racing and Wagering Commission of the Northern Territory. Registered office: 15 Montclair Avenue, Glen Waverley VIC 3150. Contact: support@goldenbet888.co.
