Responsible wagering.
What are you prepared to lose today? Set a deposit limit.
We make our living from betting, so let's be straight about it: over time, most customers lose. The tools on this page exist so that what you lose stays at a level you chose in advance, with a clear head. Please use them — nobody at GoldenBet888 will ever discourage you.
Tools available
- Deposit limits. Set, lower, increase or remove a cap on deposits over a period you choose. Decreases apply immediately; increases and removal wait out a seven-day cool-off before they take effect.
- Loss limits and spend limits. Different from deposit limits — these cap net losses or total turnover over a period, and are available on request through account settings or customer service.
- Reality checks and time-outs. Session-time reminders, and voluntary short breaks you can switch on from inside the account.
- Self-exclusion through the account, and industry-wide via the National Self-Exclusion Register (BetStop).
- Activity statements, downloadable inside the account at any time.
- Pre-commitment offered at account opening, in line with the National Consumer Protection Framework.
Signs worth noticing
Gambling harm rarely announces itself. Common early signs include:
- Spending more time or money on betting than you meant to.
- Chasing losses with bigger or more frequent bets.
- Hiding your betting or its cost from family or friends.
- Borrowing money, selling things or using credit to gamble.
- Missing work, study or family commitments because of betting.
- Feeling anxious, irritable, guilty or flat about your betting.
- Wanting to cut back and finding you can't.
Indicators of problem gambling
Clinically recognised indicators include preoccupation with gambling, needing to bet more to feel the same excitement, repeated unsuccessful attempts to stop, restlessness or irritability when cutting back, gambling to escape low mood, lying about involvement, jeopardising relationships or work, and relying on others to relieve gambling-related money pressure.
Ask yourself
- Have you bet more than you could really afford to lose?
- Have you needed bigger bets to get the same feeling?
- Have you gone back another day to win back losses?
- Have you borrowed or sold anything to fund betting?
- Have you hidden the extent of it from people close to you?
- Has betting caused you health, money or relationship problems?
One or more yeses is a signal worth taking seriously. A free, confidential self-assessment is available at gamblinghelponline.org.au.
Support for family and friends
Gambling harm lands on partners, family and friends too. Free, confidential support for affected others is available 24/7 through Gambling Help Online (1800 858 858, gamblinghelponline.org.au) — counselling, peer chat and resources built specifically for people supporting someone else.
Multicultural and Aboriginal & Torres Strait Islander services
- 13YARN — 24/7 crisis support line by and for Aboriginal and Torres Strait Islander peoples — 13 92 76 · 13yarn.org.au.
- Gambling Help Online multicultural services — counselling and information in community languages via gamblinghelponline.org.au.
- Translating and Interpreting Service (TIS National) — 131 450 · tisnational.gov.au — ask for an interpreter when calling any helpline on this page.
Financial counselling
Free, independent and confidential financial counselling is available through the National Debt Helpline — 1800 007 007 · ndh.org.au.
External support
- Gambling Help Online (national, 24/7): 1800 858 858 · gamblinghelponline.org.au.
- National Self-Exclusion Register (BetStop): betstop.gov.au.
State and territory help services
- NSW — GambleAware NSW — 1800 858 858 · gambleaware.nsw.gov.au.
- VIC — Gambler's Help (Department of Health Victoria) — 1800 858 858 · gamblershelp.com.au.
- QLD — Gambling Help Queensland — 1800 858 858 · gamblinghelpqld.org.au.
- SA — Gambling Help SA / Statewide Gambling Therapy Service — 1800 858 858 · gamblinghelpsa.org.au.
- WA — Gambling Help WA — 1800 858 858 · gamblinghelponline.org.au.
- TAS — Gamblers Help Tasmania (Anglicare Tasmania) — 1800 858 858 · anglicare-tas.org.au.
- ACT — Gambling Support Service ACT (Relationships Australia ACT) — 1800 858 858 · racr.org.au.
- NT — Amity Community Services (NT) — (08) 8944 6565 · amity.org.au.
Staff training
Everyone at GoldenBet888 who deals with customers completes Responsible Service of Wagering training at induction and a refresher every year, in line with our licence conditions.
Complaints
If you think we have fallen short on any of this, use the complaints process — responsible-wagering complaints are treated with priority.
Legal and regulatory references
- Racing and Wagering Act 2024 (NT) and NTRWC licence conditions.
- Northern Territory Code of Practice for Responsible Service of Online Gambling 2019.
- Interactive Gambling Act 2001 (Cth), Part 7B, and the Interactive Gambling (National Self-Exclusion Register) Register Rules 2022 (BetStop).
- National Consumer Protection Framework for Online Wagering.
- Responsible Service of Wagering training requirements applicable to operator staff.
What's gambling really costing you?
Operated by Fortuna Felicitas Pty Ltd (ABN 30 674 922 788 734). Sports Bookmaker Licence NT-RWC-SB-2021-0843 granted by the Racing and Wagering Commission of the Northern Territory. Registered office: 15 Montclair Avenue, Glen Waverley VIC 3150. Contact: support@goldenbet888.co.